Shipping Policy — Dinellus

Last Updated: September 2026

At Dinellus, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Shipping Locations

Dinellus currently ships orders to addresses within the United States.

Shipping availability may vary for certain products or locations. Available shipping options will be displayed during checkout.

2. Order Processing

Orders are generally processed after payment has been successfully received.

Please allow 1–3 business days for order processing before your package is handed over to the shipping carrier.

During holidays, promotional periods, or periods of unusually high order volume, processing may take additional time.

3. Shipping Times

After your order has been processed, delivery time depends on the shipping method, destination, carrier, and other circumstances.

Estimated delivery information, when available, will be provided during checkout or in your shipping confirmation.

Please note: Shipping estimates are not guaranteed delivery dates.

4. Shipping Costs

Shipping charges, if applicable, are calculated and displayed during checkout before you complete your purchase.

From time to time, Dinellus may offer free-shipping promotions or other shipping offers. Any applicable promotion will be displayed on our website or during checkout.

5. Order Tracking

Once your order has shipped, we will provide tracking information when it is available.

You can use the tracking information provided in your shipping confirmation to follow the progress of your package.

Please allow some time for the carrier's tracking system to update after the package has been shipped.

6. Incorrect Shipping Information

Please carefully review your shipping address before completing your order.

If you notice that your address is incorrect, contact us as soon as possible at:

Email: hajs37@outlook.com
Phone: +1 313-526-3748

We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

7. Delays

Occasionally, orders may experience delays because of circumstances outside our control, including:

• Severe weather

• Carrier delays

• Transportation disruptions

• Holidays

• High shipping volumes

• Incorrect or incomplete addresses

• Other unforeseen circumstances

If your package is delayed, please first check the tracking information provided by the carrier.

8. Lost or Missing Packages

If your tracking information indicates that your package was delivered but you cannot locate it, please check around your property and with household members or neighbors.

You may also contact the shipping carrier directly.

If you still cannot locate your package, contact Dinellus at hajs37@outlook.com and provide your order number and tracking information. We will review the situation and assist where possible.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the damage

• Clear photographs of the package and product

This information helps us review the issue and determine the appropriate solution.

10. Multiple Products in One Order

Depending on product availability and fulfillment arrangements, items from the same order may occasionally be shipped separately.

If your order is shipped in multiple packages, you may receive separate tracking information.

11. Address Restrictions

Some products may have shipping restrictions based on their size, weight, destination, or other fulfillment requirements.

If a particular product cannot be shipped to your address, you will be notified during the ordering process where applicable.

12. Questions About Your Shipment

If you have questions about an order or shipment, please contact our customer support team:

Dinellus Customer Support
📧 Email: hajs37@outlook.com
📞 Phone: +1 313-526-3748

Please include your order number whenever contacting us about an existing order so we can assist you more efficiently.